Support

It’s always great if our customers help us give back to the BizTalk community.

We monitor and contribute to the Microsoft BizTalk Adapters Forum, so if you have a development problem you are trying to solve with ActiveADAPTER please post to this forum and allow others to share your solutions.

If you think your issue has more to do with the functioning of ActiveADAPTER, contact us with a description of the issue you are having at:

support@activeadapter.com

Please include screenshots, and as much configuration information as possible along with your full contact details.

FAQs
Will the ActiveADAPTER Send Adapter return error information back to my orchestration?

Yes. The adapter will return any exceptions back to your application AFTER any retries you have configured have been done.

Within your orchestration you can use Scope shapes to catch exceptions. In your exception handlers you can retrieve the error description to determine which way to branch.

Sample orchestrations that illustrate exception handing are included in the ActiveADAPTER Samples folder.

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Do you supply the schemas I will need?

Absolutely. A link to them is installed to the Programs menu in the ActiveADAPTER\Schemas folder.

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I have purchased an ActiveADAPTER license. How do I swap out the evaluation version for the licensed version?

To uninstall your evaluation version and replace it with your licensed version follow this procedure:

1. Stop any BizTalk applications and host instances that use ActiveADAPTER

2. Close any instances of the BizTalk Admin Console

3. Uninstall ActiveADAPTER through Control Panel

4. Check that the %ProgramFiles%\ActiveADAPTER folder has been  completely removed

5. Install your licensed software

In most cases this shouldn't affect any receive location or send port settings you have created, but check your BizTalk applications after restarting them.

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